Lori Schaefer | Client Services Associate As our Client Services Associate, Lori is the first person you will meet when in our office and often the first person you will reach by phone. Lori brings over 15 years experience in customer service to IWM along with a strong work ethic and organizational skills. She has dual degrees in Fine Arts and Forensic Science. When not working, Lori and her husband Roger enjoy bicycling, good food, and travel. Their favorite place is Italy, but San Francisco Bay Area is a close second. In her spare time, Lori enjoys painting, works on restoring furniture, and crocheting for friends and family.